Consumer Debt Counselors, Inc. ("Consumer Debt Counselors") is a nonprofit 501(c)3 credit counseling and HUD-approved housing counseling agency. Our services include financial education, credit counseling, debt management programs, bankruptcy counseling, debtor education, housing counseling, and student loan counseling services. You are not obligated to use any of these services.
The Executive Office for the United States Trustees (EOUST), a division of the U.S. Department of Justice (DOJ), has approved Consumer Debt Counselors, Inc. to issue certificates in compliance with the Bankruptcy Code. Approval does not endorse or assure the quality of an Agency's services.
Our mission is to improve the financial well-being of low- to moderate-income Americans by delivering innovative personal finance education and personalized solutions. We thank you for choosing us to assist you and welcome your feedback.
Most services are available in alternative formats and locations upon request.
We believe that all financial issues can potentially impact housing, a critical element for overall well-being. Hence, our counseling often considers potential housing implications, even if you aren't coming to us for housing assistance.
After intake, a Certified Credit Counselor ("CCC") or a HUD-Certified Housing Counselor will provide you with a no-cost, confidential, and comprehensive financial counseling session. Our sessions are funded through grants and donations from several partners, including governmental agencies and financial institutions. Here's what you can expect:
After your session, you will receive a written Action Plan. Some of the recommendations you receive may include:
As a nonprofit company, Consumer Debt Counselors firmly believes that the ability to pay for services should not stand between you and the help that you need. We always make every effort that any contributions that we request from our clients be both modest and affordable.
Some services may require a fee. We will inform you and obtain your consent before any charges. No one will be denied service due to financial hardship.
Initial counseling consultations are provided at no charge.
Consumer Debt Counselors will recommend only services that are in your best interest. We will always inform you of any interest we may have in a particular product or service. Our counselors may perform multiple services with Consumer Debt Counselors. As such, they do not receive extra compensation or incentives for including or excluding any services. Moreover, per HUD guidelines, our counselors will not simultaneously participate in more than one specific housing activity.
Should you need foreclosure prevention counseling, Consumer Debt Counselors certifies that its staff who provide foreclosure intervention counseling have no conflict(s) of interest due to any other relationship with servicers, real estate agencies, mortgage lenders, or other industry partners (whether identified or not) that may stand to benefit from counseling outcomes.
After your counseling session, we or the National Foundation for Credit Counseling ("NFCC") on behalf of Sharpen Your Financial Focus may contact you for a short survey after your counseling session. Your participation is strictly voluntary.
Consumer Debt Counselors, Inc. is committed to safeguarding the privacy of individuals and families who seek our assistance. We understand that the financial concerns you discuss with us are often sensitive and personal. Any "nonpublic personal information," including debt totals, income, expenses, and other financial circumstances, will be shared with creditors, grant program administrators, and other relevant entities solely with your explicit authorization. This information is managed in accordance with the legal and ethical guidelines detailed in our Client Privacy and Security Policy.
We employ physical and electronic measures to protect the confidentiality and integrity of your personal information
against unauthorized access. These security protocols are in compliance with federal regulations. A complete copy of our
Client Privacy and Security Policy is available online.
Consumer Debt Counselors does not notify credit reporting bureaus of your participation in credit counseling. Also, we will not inform your creditors unless you elect to pursue a course of action that requires us to do so, such as a debt management plan (DMP). Participating in a DMP will not have any adverse effect on your credit score, and, by the end of the term, will be a beneficial factor in terms of your credit. Filing for bankruptcy may negatively affect your credit score and access to credit. Our counselors will be happy to discuss the consequences of either of these decisions with you.
Our team of qualified counselors is trained and certified by the U.S. Department of Housing and Urban Development's (HUD) Office of Housing Counseling (OHC) and the National Foundation for Credit Counseling (NFCC). Each counselor can be trusted with personal financial information, and all are qualified to help clients step-by-step make important choices about their finances.
Most of the funding for Consumer Debt Counselors' financial counseling services and the debt management program (DMP) comes from a combination of grants and voluntary contributions. Some of these contributions are from creditors who participate in our DMP. We neither pay nor receive referral fees for the referral of clients, except under a fair share agreement.
Most of our contributions come from clients.
Your creditors will always credit your accounts with 100% of the amount you pay through Consumer Debt Counselors. Additionally, we will always be willing to work with all of your creditors, regardless of whether they are contributors to our organization or not.
Consumer Debt Counselors is proud to serve all members of our community.
We do not engage in discrimination in the selection and participation of clients in our programs or services regarding race, ethnicity, religion, gender identity, sexual orientation, or ability status.
We are committed to providing you with professional service that is always empathetic, honest, transparent, and accountable. If at any time you are unsatisfied, please let us know.
We recommend that you start by speaking directly to any staff member involved. We value direct communication, and we empower our team to assist you in resolving most issues.
If you are not satisfied with your response, please submit a formal complaint here so that we have a record of your problem. We will direct your message to the staff member's supervisor, and you will receive a call back within one business day.
From that point, should you still be dissatisfied, you may appeal to our CEO, George Janas, in writing at 831 West Morse Blvd., Winter Park, FL 32789. After a brief fact-finding period, which may require more information from you, our CEO will provide a final decision.